Privacy Policy

Effective Date: January 13, 2026

At Conceptial Media, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our digital marketing services.

1. Information We Collect

We collect information that identifies you or can be used to contact you (“Personal Data”).

• Voluntary Information: Name, email address, phone number, and company details provided via contact forms or consultation requests.
• Automated Information: IP addresses, browser types, and usage patterns collected via cookies and tracking technologies to improve user experience.
• Client Data: Information shared with us to execute marketing campaigns, such as customer lists or account credentials.

2. How We Use Your Information

Conceptial Media uses your data to:

• Provide and manage our digital marketing services.
• Communicate with you regarding project updates, invoices, and support.
• Analyze website traffic to improve our service offerings.
• Send promotional materials (only if you have opted-in).

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only under the following circumstances:

• Third-Party Service Providers: To platforms like Google Ads, Meta, or email marketing tools necessary to fulfil your marketing strategy.
• Legal Compliance: If required by law or to protect our legal rights.
• Business Transfers: In the event of a merger or sale of assets.

4. Cookies and Tracking Technologies

We use cookies to enhance site navigation and analyze our performance. You can manage your preferences through your browser settings. For a detailed list of our current tracking tools, please visit our Cookie Management Center.

5. Data Security

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your data. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Request updates to inaccurate or incomplete information.
• Erasure: Request that we delete your personal data (“Right to be Forgotten”).
• Opt-out: Unsubscribe from marketing communications at any time.

7. Third-Party Links

Our website may contain links to external sites (e.g., social media platforms). Conceptial Media is not responsible for the privacy practices or content of these third-party websites.

8. Changes to This Policy

We may update our Privacy Policy periodically to reflect changes in legal requirements or our internal processes. The “Effective Date” at the top will indicate when the latest changes were made.

9. Contact Us

If you have any questions or wish to exercise your data rights, please contact our Data Protection Officer:

Conceptial Media

Email: [info@conceptialmedia.com]
Location: Okhla, New Delhi, India
Website: www.conceptialmedia.com

Refund Policy

Last Updated: January 13, 2026

At Conceptial Media, we strive to deliver high-quality digital marketing solutions that drive growth for our clients. Because our services involve professional labour, creative assets, and third-party advertising costs, we have established the following refund guidelines.

1. General Policy

All services provided by Conceptial Media are specialized, custom-tailored digital products and professional services. As such, all payments made to Conceptial Media are non-refundable, except under the specific circumstances outlined below.

2. Service-Specific Terms
3. Search Engine Optimization (SEO) & Management Services

SEO is a long-term process involving manual labour and third-party resources.

• Payments for monthly SEO, Social Media Management, or Content Marketing cycles are non-refundable once the billing cycle has begun and work has commenced.
• Clients may cancel future billing cycles by providing 30 days’ written notice.

1. Pay-Per-Click (PPC) & Ad Spend

• Agency Management Fees: These fees cover the setup and optimization of campaigns and are non-refundable once the work has started.
• Direct Ad Spend: Payments made directly to platforms like Google Ads, Meta, or LinkedIn are controlled by those platforms. Conceptial Media cannot refund any budget already consumed by these third-party networks.

1. Web Development & Graphic Design

• Milestone Payments: If a project is divided into milestones, payments for completed milestones are non-refundable.
• Cancellations: If a project is cancelled before the first draft or design is delivered, a partial refund may be issued, minus a 25% administrative and consultation fee. No refunds will be issued once a design draft has been delivered to the client.

3. Non-Refundable Items

The following are strictly non-refundable:

• Setup fees for any digital campaign.
• Fees paid for domain registration or premium hosting services.
• Costs associated with third-party software or API integrations purchased on the client’s behalf.
• Work that has been reviewed and approved by the client.

4. Refund Eligibility (Exceptions)

A refund may be considered only if:

• Conceptial Media fails to initiate the project within 15 days of the agreed-upon start date.
• A duplicate payment was made due to a technical error on our billing portal.
• The service was not delivered as per the scope of work defined in the signed Service Level Agreement (SLA).

5. Chargebacks

We encourage clients to contact our billing department directly to resolve any discrepancies. Any unauthorized chargebacks or payment disputes will result in the immediate suspension of all services and the removal of any digital assets or access provided by Conceptial Media.

6. How to Request a Refund

To request a review of your account for a potential refund, please submit a formal request to our billing team:

• Email: [Insert Billing Email Address]
• Subject: Refund Request – [Your Company Name]
• Required Info: Please include your invoice number and a detailed explanation of your request.

Our team will review your request and provide a formal response within 7–10 business days.

Contact Us
For further clarification on our refund procedures, please visit our Contact Page or reach out to your dedicated Account Manager.